DTB Platinum: the card you can trust

The DTB Platinum MasterCard is a one-of-a-kind card issued by the Diamond Trust Bank in Uganda. See more about its benefits here!
All you need to know about DTB Platinum is here
All you need to know about DTB Platinum is here

The DTB Platinum

The DTB Platinum MasterCard is a one-of-a-kind card issued by the Diamond Trust Bank in Uganda. This bank operates different branches in the country. You can walk into the branch closest to you to apply for the card. The card gives you access to top-notch banking experience and services and it is recognized in 40 cities and across the world.

Benefits Of Using The DTB Platinum MasterCard

There are so many benefits of using the Diamond Trust Bank platinum MasterCard. One, the card is acceptable worldwide. Whether you are based in Uganda or you live in the United States, as long as you have the Diamond Trust Bank Platinum MasterCard, you can use it to make online transactions seamlessly.

Secondly, all cardholders will enjoy the MasterCard buy one get one offer. Additionally, the card comes with exclusive offers in over 40 countries; plus, you will enjoy purchase protection when you use the card to make online purchases.

Required Documents To Apply For DTB Platinum MasterCard

To apply for the Platinum MasterCard, Diamond Trust Bank requires that you possess some documents before your application can be considered. For those that are employed, the bank require that you possess copies of last three months payslips, a copy of TIN certificate, copy of passport or national ID.

If you do not have a bank account with DTB, then you would need to submit your bank statements for six months, and then a passport photograph. What about those who are self-employed? The bank require that this category of customers should possess a certificate of registration or incorporation.

And also other paper like copy of TIN certificate, copy of passport or national ID, company bank statements for six months, latest trading license if applicable, and passport size photograph. Take notes to don’t forget all you need.

Card Charges

Diamond Trust Bank charges a fee for every transaction you carry out using the DTB Platinum MasterCard. For instance, all card holders are required to pay an interest rate of 3% per annum for using the MasterCard to carry out online transactions.

There is a one-time payment of UGX 100,000 for indicating interest to apply for the card. There’s also an annual subscription fee of UGX 100,000 that the bank charges. For bank customers who seek a supplementary card the bank charges a joining fee of UGX 100,000 and an annual subscription fee of UGX 100,000

All you need to know about DTB Platinum is here
All you need to know about DTB Platinum is here

DTB Mobile App

Diamond Trust Bank (DTB) has a mobile app that you can download on your smartphone and other internet-enabled devices to stay in control of your finances and make online purchases at the comfort of your home or offices without visiting the bank.

The benefits of using the mobile app are numerous, including the fact that you can send money to your loved ones with a single click. Additionally, if you forget your debit card PIN or you misplace your Platinum MasterCard, you can use the DTB mobile app to still make a transaction.

Apply for your DTB Platinum MasterCard

To apply for the DTB Platinum MasterCard, you will have to visit any of the bank’s branches that is closest to you. Depending on your source of income the bank will request that you provide a number of documents to support your application.

If you are employed by the government or any private company you will be required to submit copies of your last 3 months payslips, copy of TIN certificate, Copy of passport or national ID. If you do not have a bank account with DTB, then you would need to submit your bank statements for six months, and lastly, you would be required to submit a passport photograph.

For those that are self-employed, the bank requires that you submit a certificate of registration or incorporation, copy of TIN certificate , copy of passport or national ID, company bank statements for six months, latest trading license if applicable, and a passport size photograph.

After completing the application form for the issuance of the MasterCard and submitting the above stated documents as applicable, the bank’s representative will process your application and instantly issue you a MasterCard that you can start using to make online transactions.

Frequently Asked Questions

What should I do if an ATM retains my card?

There have been cases where cardholders usually complain that an ATM machine retains their card after completing a transaction on the machine. If an ATM machine ever retains your card, you should immediately visit any branch of the bank.

That is closest to you to lodge your complaint to the bank’s customer support unit or you call 0800242242 to register your complaints. The bank’s customer service representative will treat your complaints with urgency and ensure that they help you retrieve your MasterCard as soon as possible.

What if I forget my debit card PIN?

If you forget your debit card PIN, one thing you should do is to immediately call 0800242242 to inform the customer support representative of your situation or visit any branch closest to you with at least 2 valid means of identity. Make sure you visit the bank with a valid identification otherwise your requests to retrieve your debit card PIN will be turned down.

How much will I pay for cash withdrawal at the ATM?

Generally in Uganda cash withdrawal at the ATM attracts a specific fee. Cardholders with the DTB Platinum MasterCard are required to pay 600 UGX for withdrawing cash at an ATM displaying the Visa logo.

Then for those using an interswitch ATM, the fee is 1500 UGX. Also, the fee payable for withdrawing cash at a non-DTM ATM that displays Visa logo is 5000 UGX. Please know that these fees are payable as soon as you complete a transaction on the ATM.

If you find out that you have been overcharged for withdrawing cash at the ATM, you can visit any branch of the bank that is closest to you to lodge a complaint and the appropriate unit will look at your complaint and refund you any amount that has been overcharged.

How can I increase my withdrawal limit?

Please be informed that the default limit for using the DTB Platinum MasterCard is 2,000,000 UGX. You can increase the limit by visiting any branch of DTB closest to you. Upon arrival at the bank, request the bank’s representative to give you a form.

That will enable you to upgrade your withdrawal limit. Complete the form and return the completed form to the bank’s representative and the appropriate unit will ensure that your limit is upgraded to the amount that you prefer.